Cancellation of Orders
If you wish to cancel your order, please contact us as soon as possible. Unfortunately, we are unable to cancel orders once they have been dispatched.
Returns and refunds
If for any reason you are not completely satisfied with your purchase, we are happy to offer a full refund, provided that the following conditions.
1. The item is returned in its original, sealed packaging.
2. The item has not been used.
3. The return request is made within 14 days of receiving the item.
4. We receive the item back, undamaged
5. Candles and wax melts that have been burned/used are unacceptable.
Refund procedure
1. Please email us your queries at cs@hubbacandles.co.uk
2. Customer is fully responsible for the shipping costs.
3. Once the item is received, takes 3-5 business days inspection. If you meet the refund requirements, the refund takes 5 to 7 business days returned to your original payment account.
Damaged/ Broken Products
We hope you enjoy your Hubba Candles products and are committed to providing you with the best possible shopping experience.
If your order arrives damaged or broken during transit, please contact us at cs@hubbacandles.co.uk and include photos of the damaged item(s). We will arrange a replacement as soon as possible. If the item is out of stock and cannot be replaced, we will issue a full refund.
Product Quality Concerns
All Hubba Candles products are handcrafted and undergo thorough quality checks before dispatch. However, in the unlikely event that you receive an item with a manufacturing defect or quality concern, please contact us at cs@hubbacandles.co.uk with photos and details of the issue.
We will assess the matter promptly and, where appropriate, offer a replacement or refund in accordance with our returns policy.
For optimal product performance and longevity, please ensure that you read and follow the care instructions provided with your purchase.